DELIVERY & RETURNS
KSA
2-Day Delivery: Jeddah and Riyadh
5-7 Days Delivery: All other cities in KSA
Cash on Delivery: All COD orders will will take 5- 7 days to be delivered.
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Can I ship to a P.O. Box or APO/FPO address?
Unfortunately, items purchased can NOT be shipped to P.O. boxes.
Is a signature required upon delivery of my order?
For security reasons, all online purchases require an adult signature upon delivery. For all deliveries, please remember to present your government issued photo ID and provide your full name and phone number at the time of receipt. Please note that our courier service may refuse to deliver your order if your government issued photo ID is not presented.
What if I missed the delivery of my order?
If you are unavailable to receive your delivery, please contact us on (800-2450025) or via email at [email protected]
How can I track my order?
GUESS will send emails for every update during processing of your order to keep you informed of the status of your purchase.
Orders are delivered by our Courier Partners. A shipping confirmation is emailed to you as soon as your purchase has been dispatched, which will allow you to track delivery your order.
سياسة الإرجاع والاستبدال
- يُسمح بإرجاع واستبدال القطع خلال 15 يوم من تاريخ الاستلام عند تقديم الإيصال الأصلي. تتم معالجة عملية رد الأموال وفقاً لطريقة الدفع الأصلية.
- لن يتم قبول عمليات إرجاع واستبدال القطع غير المتضررة إلا إذا كانت في حالة جيدة للبيع.
- لن يتم قبول عمليات الإرجاع والاستبدال على الأقراط وألبسة السباحة وذلك لأسباب صحية.
- يُسمح فقط باستبدال القطع المباعة بأسعار العروض والخصومات خلال 7 أيام من تاريخ الاستلام.
- القطع المباعة من معارض التخفيضات، بما فيها الاونلاين، يمكن استبدالها فقط من معارض التخفيضات.
Please note the original shipping charges and custom fees and taxes, if any, incurred at the time of purchase are non-refundable.