DELIVERY & RETURNS
2-Day Delivery: Jeddah and Riyadh
5-7 Days Delivery: All other cities in KSA
Cash on Delivery: All COD orders will will take 5- 7 days to be delivered.
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Can I ship to a P.O. Box or APO/FPO address?
Unfortunately, items purchased can NOT be shipped to P.O. boxes.
Is a signature required upon delivery of my order?
For security reasons, all online purchases require an adult signature upon delivery. For all deliveries, please remember to present your government issued photo ID and provide your full name and phone number at the time of receipt. Please note that our courier service may refuse to deliver your order if your government issued photo ID is not presented.
What if I missed the delivery of my order?
If you are unavailable to receive your delivery, please contact us on (800-2450025) or via email at [email protected]
How can I track my order?
GUESS will send emails for every update during processing of your order to keep you informed of the status of your purchase.
Orders are delivered by our Courier Partners. A shipping confirmation is emailed to you as soon as your purchase has been dispatched, which will allow you to track delivery your order.
RETURN & EXCHANGE POLICY
- Return & Exchange of items is permitted within 15 days from the date of receipt upon presentation of the original receipt. Your refund is processed as per your original payment method.
- Return & Exchange of non-defective items will be accepted only if they are in a good sellable condition.
- Returns and exchanges will not be accepted on earrings and swimwear due to hygienic reasons.
- Only Exchange is permitted on sale items within 7 days from the date of receipt.
- Items purchased from Outlet Stores, including Online Outlet, can be exchanged in Outlet Stores only.
Please note the original shipping charges and custom fees and taxes, if any, incurred at the time of purchase are non-refundable.